{"id":3209,"date":"2018-08-09T22:16:34","date_gmt":"2018-08-09T22:16:34","guid":{"rendered":"https:\/\/retroplatesystem.com\/?page_id=3209"},"modified":"2018-08-09T22:17:31","modified_gmt":"2018-08-09T22:17:31","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/retroplatesystem.com\/about\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #000000;\"><strong><span style=\"font-size: 11pt;\">Details<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Prior authorization is required for all product returns. Contact <span style=\"color: #000000;\"><strong>Curecrete Customer Care<\/strong><\/span> at 801-489-5663 or <a href=\"mailto:customercare@curecrete.com\">customercare@curecrete.com<\/a>.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">All returns must have an assigned Return Materials Authorization (RMA) number. The RMA number must be written on the address label.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Authorized returns must be received at a Curecrete facility within 15 days of receiving an RMA number.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Product must have been purchased within the previous 180 days and cannot be expired.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">All returns are subject to a 15% restocking fee.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Return freight must be paid for by the customer. Collect shipments will be not be accepted.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Private label products are not returnable.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Special order products are not returnable.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Products purchased as part of a sales promotion are not returnable.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">Products that have been damaged due to operator misuse are not returnable.<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\"><span style=\"font-size: 11pt;\">All returned products must be sealed, full, clean and in resellable condition (labels must still be attached).<\/span><\/span><br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/li>\n<li><span style=\"font-size: 11pt;\">Drop shipment orders of non-stock products are subject to the original manufacturer\u2019s return policy.<br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #000000;\"><strong><span style=\"font-size: 11pt;\">Exceptions<\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 11pt;\">The wrong product was shipped and invoiced.<br \/>\n<span style=\"color: #ffffff;\">.<\/span><\/span><\/li>\n<li><span style=\"font-size: 11pt;\">Product does not perform to standard. Product will be subject to quality control tests prior to issuance of any credit.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt;\"><span style=\"color: #ffffff;\">.<\/span><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 11pt;\"><span style=\"color: #000000;\"><em>*To download a PDF version of this policy please <strong><a href=\"http:\/\/www.curecrete.com\/wp-content\/uploads\/Return-Policy-8-9-18.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a><\/strong>.\u00a0 The RMA Authorization Form can be <strong><a href=\"https:\/\/curecreteconnect.com\/wp-content\/uploads\/Curecrete-RMA-Form.pdf\" target=\"_blank\" rel=\"noopener\">downloaded here<\/a><\/strong>.<\/em><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Details Prior authorization is required for all product returns. Contact Curecrete Customer Care at 801-489-5663 or customercare@curecrete.com. . All returns must have an assigned Return Materials Authorization (RMA) number. The RMA number must be written on the address label. . Authorized returns must be received at a Curecrete facility within 15 days of receiving [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-no-right-sidebar-template.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - RetroPlate System<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/retroplatesystem.com\/about\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - RetroPlate System\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Details Prior authorization is required for all product returns. Contact Curecrete Customer Care at 801-489-5663 or customercare@curecrete.com. . All returns must have an assigned Return Materials Authorization (RMA) number. The RMA number must be written on the address label. . 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Contact Curecrete Customer Care at 801-489-5663 or customercare@curecrete.com. . All returns must have an assigned Return Materials Authorization (RMA) number. The RMA number must be written on the address label. . Authorized returns must be received at a Curecrete facility within 15 days of receiving [&hellip;]","og_url":"https:\/\/retroplatesystem.com\/about\/return-policy\/","og_site_name":"RetroPlate System","article_modified_time":"2018-08-09T22:17:31+00:00","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/retroplatesystem.com\/about\/return-policy\/","url":"https:\/\/retroplatesystem.com\/about\/return-policy\/","name":"Return Policy - RetroPlate System","isPartOf":{"@id":"https:\/\/retroplatesystem.com\/#website"},"datePublished":"2018-08-09T22:16:34+00:00","dateModified":"2018-08-09T22:17:31+00:00","breadcrumb":{"@id":"https:\/\/retroplatesystem.com\/about\/return-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/retroplatesystem.com\/about\/return-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/retroplatesystem.com\/about\/return-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/retroplatesystem.com\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/retroplatesystem.com\/about\/"},{"@type":"ListItem","position":3,"name":"Return Policy"}]},{"@type":"WebSite","@id":"https:\/\/retroplatesystem.com\/#website","url":"https:\/\/retroplatesystem.com\/","name":"RetroPlate System","description":"Densified-Polished Concrete Leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/retroplatesystem.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/pages\/3209"}],"collection":[{"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/comments?post=3209"}],"version-history":[{"count":0,"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/pages\/3209\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/retroplatesystem.com\/wp-json\/wp\/v2\/media?parent=3209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}